Make sure that you have the right information before making the decision to hire a commercial cleaning company. Here are some questions to help you make a discerning decision.
What are their work hours?
Their services should be available at a time convenient for you. This need not be a problem if you are open to the idea of having cleaners come in during regular work hours. However, having cleaners doing office cleaning during business hours may interfere with your operations. If this is the case, you have to make sure that the cleaners can do their job after regular office hours.
Do they have an excellent work record?
Is the company recognized for its excellent customer service? Find out about the company's reputation before making a decision. Ask for recommendations from your business colleagues, family, and friends. You can also go online to research about your short-listed cleaning services and go over what their customers have to say about their services.
How much do they charge?
You want to get good value for the money that you will be paying. Once you have made a short list of possible cleaning companies, ask about their rates and compare. Make sure that you know what specific services are covered by their fees. The contract agreement should outline all these details.
How do they hire their people?
You want to safeguard your company's assets and reputation. You cannot simply let questionable people into your premises. It is essential to know how the cleaning company chooses the employees they hire. Do the prospective employees go through drug tests? Are their references diligently checked? You want to hire a cleaning company who can assure you that their cleaners are trustworthy, professional, and responsible.
Does the company have insurance?
Make sure that the company you hire has the required insurance. If the cleaners inadvertently damage the floors, equipment, or furniture, you would not want to foot the bill. A cleaning company which is properly insured will have the resources to replace any damaged item in your facility.
What are their policies on quality assurance?
What happens if you are not satisfied with their work? Will they send someone back to redo the job? Will they give you credit if the job is below standard? It is better to have all these details threshed out, in writing, if possible, before problems occur.
Will they send the same person to you if you are satisfied with the cleaner's performance?
If a particular cleaner's work pleases you, it is to both of your advantage if you can maintain a steady work relationship. Find out if you have a say on which cleaner is going to be given the assignment.
Do they have a training program for their employees?
You want the cleaners you hire to have the necessary skills for the job. You want them to act in a highly responsible and professional manner. All these are more probable if the cleaning company you are considering conducts regular training programs for their staff.
What products do they use?
There are many cleaning products that contain heavy metals, phosphates, artificial fragrances, and VOCs or volatile organic compounds which are highly toxic. You do not want your cleaners to be using any of these high-risk materials. Make sure that the cleaning company you hire makes it a point to use cleaning products that are environment-friendly.
Do not hire just any commercial cleaning service. Getting the right answers to your questions is one way of ensuring that you are hiring the right company for the job.